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How can I receive information on the requested items and terms of delivery?

Information on delivery or rejection of your order is sent to your email registered in the system.

You also can check current requested items in My Account, service: choose the «Hold Requests» chapter. There is a table with all your current orders.

In the column «Request status» you can follow the steps of fulfilling your order:

  • In process – means that your order is in process of delivery;
  • On hold until – your order is delivered and you can receive it. Date of delivery is in the column «Hold date».
  • Rejection – the item you ordered can not be borrowed because it is absent on the shelf due to some reasons. In that case your order will be deleted by the librarian.

Attention! Information about deleting the order will be sent to you only by email and NOT accessible on My Account.


+38 (044) 204-82-75
37 Beresteysʹkyy (Peremohy) Avenue,
Kyiv, 03056, Ukraine

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